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Champions Integrity and Trust
Definition:
Roles
Behaviors
These are examples of behaviors but not meant to be an exhaustive list of all behaviors for this competency
Common to All Roles
Is seen as truthful individual
Admits mistakes and doesn’t repeat them
Does not misrepresent oneself for personal gain
Acts in accordance with accepted ethical standards of professional conduct; refuses to violate standards
Manager/ Leader Roles
Is widely trusted in the organization
Models key behaviors expected of others
Presents unvarnished truth in an appropriate manner
Keeps commitments
Is able to keep information confidential when appropriate
Take decisive action when integrity is compromised
Is trustworthy and reliable and practices honest and open communication at all levels of the organization
Drives for Results to Meet Customer Needs
Definition:
Roles
Behaviors (examples)
Common to All Roles
Demonstrates dedication to meeting customer expectations and requirements
Ensures that customer requests are promptly addressed
Establishes and maintains effective relationships with customers; gains their trust and respect
Develops thorough familiarity with the customers’ business needs and organization needs
Is honest with customers about CooperSurgical’s capabilities
Exerts unusual effort over time, to complete a goal
Follows through on commitments made to others
Is bottom-line oriented and knows how the business works
Consistently seeks continuous improvement methods to deliver results
Manager/ Leader Roles
Systematically understands and ensures the Organization understands the Voice of the Customer.
Talks to customers to find out what they want and how satisfied they are with what they are getting
Promotes customer-focused business practices
Takes time to establish personal contact with customers
Ensures that the organization meets customer needs